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FAQ
What is XTalk AI?
XTalk AI is a platform based on artificial intelligence that automates business calls, chats, and messages through digital agents and multichannel virtual assistants.
Is XTalk AI suitable for small businesses?
Absolutely. XTalk AI is scalable: it works perfectly for both small businesses and large enterprises, with a flexible model based on volume and interactions.
Does XTalk AI replace my current PBX?
No, XTalk AI does not replace your PBX: it integrates with any existing phone system or platform, adding advanced AI functionalities without modifying your infrastructure.
Is XTalk AI compatible with my CRM?
Yes, XTalk AI can integrate with any CRM thanks to customizable APIs and connectors, enabling automated data exchange.
Which channels does XTalk AI support?
XTalk AI is compatible with phone, WhatsApp, webchat, email, and other APIs. It can manage all your channels in one unified platform with integrated automation.
Is my data secure?
XTalk AI is GDPR-compliant and uses secure protocols to protect user data and communications.
Can I use XTalk AI with my existing phone number?
Yes, you can keep your current phone number. XTalk AI connects via SIP or API integrations without requiring a number change.
Can the AI agent responses be customized?
Of course! The responses and behaviors of digital agents are fully customizable, based on your industry, FAQs, and specific operating flows.
How does XTalk AI’s artificial intelligence work?
XTalk AI uses advanced language models (LLM and NLP) to understand natural language, respond automatically to questions, process requests, and interact like a human operator.
Can I use multiple languages with XTalk AI?
Yes. XTalk AI supports multilingual interactions, adapting to the user’s language through automatic speech recognition and dynamic responses.
What does a digital AI agent do?
A digital AI agent can answer frequently asked questions, handle calls, book appointments, record messages, and manage interactions across your channels — all automatically.
How much does XTalk AI cost?
It depends on the selected plan, but the platform is affordable even for SMEs with a subscription + usage-based model (interactions or minutes). A free demo is available.
Do I need technical training to use XTalk AI?
No. The interface is intuitive and visual. You can configure everything using a drag & drop system without writing any code.
Can XTalk AI be used in healthcare, tourism, or public sectors?
Yes. XTalk AI is already used by hotels, healthcare facilities, public administrations, and customer service centers. Digital agents are easily adapted to each industry.
Can I use a voice assistant with the PBX?
Yes. XTalk AI offers intelligent virtual assistants capable of speaking and understanding language to answer calls, process questions, and route them as needed.
What happens if the AI can’t understand the request?
XTalk AI has a smart fallback system: it can hand over the conversation to a human operator, leave a message, or activate an alternative flow.
Does XTalk AI work on WhatsApp?
Yes. XTalk AI is fully integrated with WhatsApp Business API and can automate responses, chats, and message collection through that channel.
How long does it take to activate XTalk AI?
XTalk AI activation is quick: in most cases, the system is operational within 24–48 hours, without changing your existing setup.
Can I try XTalk AI before purchasing?
Yes. A free trial is available with no commitment, so you can test how it works on your channels.